Customer self-serve videos

Need help understanding your Landgate account billing or want to know how to lodge an Enduring Power of Attorney? Our 'How-to' videos are here to help you. We’ve developed a series of videos detailing some of the most common queries that our customers ask us.

If you still can't find what you’re looking for you can call us on +61 (0)8 9273 7373 or email us at customerservice@landgate.wa.gov.au where our friendly team will be happy to help.

What is GRV and how does it affect my rates?

The Gross Rental Value (GRV) is the annual rental amount that a property may reasonably be expected to earn, if it were rented to a tenant from year to year.
This video explains how your GRV is calculated, and how this value impacts the local council’s rates notices.

• Watch more videos on GRV and UV

What is UV and how does it affect my land tax?

The Unimproved Value (UV) is a market based estimate of the land value.
This video explains how your UV is calculated, and how this value impacts the Office of State Revenue’s land tax bills.

• Watch more videos on GRV and UV

Features of a Record of Certificate of Title

A Record of Certificate of Title is a document which contains a snapshot of the digital information held by Landgate at that moment in time.
This video clarifies the features found on a Record of Certificate of Title and how you can obtain a copy.

Lodging an Enduring Power of Attorney

If you own a property, you may wish to lodge your Enduring Power of Attorney with Landgate.
This video explains what forms are required, and what steps you can follow to lodge this document with Landgate.

Completing a Verification of Identity

You may be asked to complete the verification of identity process to ascertain the true identities of the people involved in property transactions.
This video explains why the verification of identity process is important to ensuring the security of property ownership in Western Australia.