Customer self-serve videos

Need help understanding your Landgate account billing or want to know how to lodge an Enduring Power of Attorney? Our 'How-to' videos are here to help you. We’ve developed a series of videos detailing some of the most common queries that our customers ask us.

If you still can't find what you’re looking for you can call us on +61 (0)8 9273 7373 or email us at customerservice@landgate.wa.gov.au where our friendly team will be happy to help.

Understanding your Gross Rental Value

The Gross Rental Value (GRV) is the annual rental amount that a property may reasonably be expected to earn, if it were rented to a tenant from year to year.

This video explains how your GRV is calculated, and how this value impacts the local council’s rates notices.

Understanding your Unimproved Value

The Unimproved Value (UV) is a market based estimate of the land value.

This video explains how your UV is calculated, and how this value impacts the Office of State Revenue’s land tax bills.

Understanding your Landgate account billing

Each month Landgate emails its account holders an Online Transaction Invoice as well as a Customer Statement.

This video explains the difference between these two documents and how you can make sure you are paying the right amount.

Features of a Record of Certificate of Title

A Record of Certificate of Title is a document which contains a snapshot of the digital information held by Landgate at that moment in time.

This video clarifies the features found on a Record of Certificate of Title and how you can obtain a copy.

Lodging an Enduring Power of Attorney

If you own a property, you may wish to lodge your Enduring Power of Attorney with Landgate.

This video explains what forms are required, and what steps you can follow to lodge this document with Landgate.

Completing a Verification of Identity

You may be asked to complete the verification of identity process to ascertain the true identities of the people involved in property transactions.

This video explains why the verification of identity process is important to ensuring the security of property ownership in Western Australia.

This page was last updated on: 09 May 2018