Significant issues and trends
A changing marketplace
The land registry sector is experiencing disruptive changes. The introduction of e-conveyancing has revolutionised the way property is transacted by enabling traditional manual property transactions to be completed electronically. This, together with the move to privatise land registry offices and the need for jurisdictions to replace ageing systems, is creating unprecedented changes in the sector, across Australia and internationally.
Several states are moving to outsource their land registry functions through concession models, with one, NSW, already having done so. Landgate is driving activity to respond to opportunities that may emerge from this disruptive change. Landgate’s subsidiary company Advara was established to pursue opportunities to provide its new land registry platform (NLR™) to other jurisdictions, as they transition to a digital and automated processing environment and this work will continue.
The first in the world of its kind, the NLR™ system supports e-conveyancing and automates processes for both electronic and paper channels.
In addition, as e-conveyancing provides the enabler for further real property market reform, Landgate is supporting industry use of an electronic conveyancing system and the transition to an electronic marketplace for property transactions.
Subdued state economy and property market
The state economy is continuing to transition away from mining investment to a more diversified economy following the end of the mining boom. Reduced government revenues and a high level of state debt are creating a challenging financial environment, placing pressure on the delivery of government services. In addition, the softening of the economy and subdued property market in Western Australia have impacted Landgate’s revenue outlook, a high proportion of which is linked to property market activity.
As the government implements budget measures to contain expenditure and ensure the delivery of services in the most efficient and effective way, Landgate will continue to enhance productivity and efficiency, both internally and across the public sector.
Landgate will progress reforms of its systems, processes and workforce and will collaborate across government to identify opportunities to reduce duplication, cut costs and grow new business. Landgate will also continue to seek investment opportunities which grow and diversify its revenue streams to ensure it continues to deliver returns to the government.
More broadly, Landgate supports the development of new economic opportunities through its SPUR activities funding start-ups, mentoring new businesses and helping to connect entrepreneurs to valuable public sector data and knowledge.
Advancements in technology, increasing automation and changing business needs will lead to a change in the profile and capability of Landgate’s workforce in coming years. Our people will need to be more agile, commercially astute, resilient and committed to lifelong learning.
To address these trends, Landgate has begun implementing workforce reform, improving capabilities through new roles and structures and implementing new technology to automate business processes. It will also focus on alternative models to ensure services are delivered in the most efficient and effective way.
Identifying and capturing intellectual property, business rules and legal precedents is fundamental to addressing this issue, as is sourcing the right skills and capabilities in the future.
Private sector partnerships
Landgate continues to explore opportunities to partner with the private sector to provide the authority’s services and data using jointly developed technology and intellectual property. Its new land registry system, NLR™, developed in partnership with Ajilon, is an example of how Landgate has successfully collaborated by combining innovation with internal knowledge and industry expertise.
Landgate will continue to identify partnership and investment opportunities with the private sector which align to core business, and deliver value to government, industry and the community.
SPUR, Landgate’s location and innovation hub, will leverage its reputation for cross-agency collaboration and leadership to provide an environment that connects location, technology, education and investment sectors. SPUR will build relationships between government and industry, facilitate focused innovation and nurture the development of the location technology industry.
The WA public sector holds a vast array of data that is an important strategic asset. In 2015, the state government introduced an Open Data Policy to improve the management and use of the WA’s public sector data assets, improving public sector efficiency by reducing duplication, cutting costs and driving data driven business enterprise to broaden Western Australia’s economic diversity.
Landgate’s SPUR capability implements and maintains the policy on behalf of the government, and supports other agencies to comply with the policy. This builds on Landgate’s success in increasing access to data through initiatives such as the Location Information Strategy, and builds on the principles of that strategy in reducing duplication of resources across the public sector.
Landgate manages WA’s online open data service (data.wa.gov.au) which is enabled by Landgate’s Shared Location Information Platform (SLIP) and provides a single, convenient point of access to an array of public sector data in WA.
While there has been considerable progress in making hundreds of datasets accessible through the service, it only represents a fraction of what could be made available under the Open Data policy. Landgate will continue to collaborate across government to drive greater data sharing through the open data service providing the tools, support and encouragement to assist other agencies to comply with the policy and deliver benefits to the state.
Increasing customer expectations
As customers and citizens become better informed and more active, they expect to be able to access services anywhere and at any time. They want personalised products and service offerings, and options for self- service.
They expect their communications to be monitored and want quick and thorough responses, through their preferred channels.
Landgate has taken several measures to improve the customer experience and help customers transition to an online environment for service delivery and support. Since 2015/16, customer satisfaction levels have increased and been maintained at consistently high levels.
Landgate will continue to build on this success to ensure it keeps customers at the heart of everything we do. Our strong customer focus will drive improvements to our products and services to ensure Landgate anticipates and meets the expectations of our customers and the broader marketplace into the future.
Legislative reform to support government and community priorities
Landgate will continue to lead legislative reform to support government and community priorities as our state grows. To ensure the community has sufficient, affordable and attractive housing options into the future, Landgate is progressing strata title reforms as a priority.
In addition to strata title reform, Landgate will continue to identify and prioritise a rolling program of legislative change which supports broader government and industry reforms.
In 2017/18, an independent review of Landgate’s enabling legislation, the Land Information Authority Act 2006 will be undertaken, to assess the agency’s effectiveness and provide recommendations for its future. The review provides an opportunity to shape the authority’s future activities and strategic direction as it looks to create greater value for government and community of WA.
Increasing demand for spatial information and services
The potential impact of climate change, significant natural weather events and natural disasters will increase the demand for authoritative, accessible spatial information and services.
Landgate provides spatial data and services to inform predictive modelling for bushfire spread simulation, assessing the impact of rising sea levels on property boundaries, and assisting emergency services management. For example, Landgate’s Aurora, FireWatch Pro and MyFireWatch systems deliver critical fire information to help inform planning and responses by emergency services.
Society is becoming increasingly conscious of the potentially devastating impact of significant weather events and natural disasters. As a result, the need and expectations for spatial information and services to inform pro-active and reactive strategies for these events will increase over time.