Who we are
Landgate is the government agency responsible for WA’s land and property information. We trace our history back to the state’s colonial days, when land was traded as the most available and tangible currency. Property rights continue to underpin the security and prosperity of our economy today.
Since 1829, Landgate and its predecessor agencies have been responsible for developing and maintaining a secure land administration system for WA. We remain committed to ensuring the integrity of the system and enhancing its value.
In 2007 Landgate became a statutory authority. Since then, we have developed a range of valuable data, information and services, and invested in commercial opportunities to deliver even greater benefits to the state.
To do this, Landgate pursues opportunities for innovation and collaboration that extend current operations and develop the location information industry. We are leading the transformation of this sector to create economic, environmental and social value for the state.
Landgate is recognised by government and industry for its leadership in innovation and customer service. As an innovation leader, we are constantly exploring ways to improve and give our customers and the community even better data, information and services.
What we do
Landgate maintains the state’s official register of land ownership and survey information for Western Australia. By providing a secure land titles register, we protect the property wealth of the state and support the function of the state’s property market and economy.
We are responsible for providing independent and impartial land and property valuations to government, to support the determination of rates and taxes. Additionally, we value and maintain the register of the state-owned property asset portfolio.
We capture and maintain the state’s geographic information, including aerial and satellite imagery and topography on behalf of government. We provide this information to our private sector and government customers to support the provision of emergency services, planning and decision making for land use and infrastructure, and management of agriculture and natural resources.
Through our location technology hub, SPUR, Landgate leads cross-sector collaboration and innovation to harness the value of location information for the benefit of the state. We are responsible for leading the implementation of the WA Whole of Government Open Data Policy, building on our long history of data sharing through SLIP and the Western Australian Land Information System (WALIS). Our services, projects and activities span the entire state.
'Location information' includes both land and property information, and links a range of economic, social and physical data to a geographic location. Location is so much more than a set of geographical coordinates. Location can – and should– provide critical information for better decision making by governments, business and the public.
Whether trying to determine where to build a new school, examine the impact of rising sea levels along our coast or plan major developments in regional areas, reliable, relevant, easily accessible and cost-effective location information is vital.
Location information underpins the effective delivery of key state initiatives, including priority infrastructure programs, regional development, climate change adaptation, emergency services, crime prevention, urban planning and more.
Our governance framework
Landgate is a statutory authority established under the Land Information Authority Act 2006 (the Act). We are governed by a Board that is accountable to the Minister for Lands for delivery of our services. Our profit is returned to the government as a dividend for the development of the state and reinvested in the business to improve systems and services to benefit our customers.
At Landgate, our customers, our people and our community are at the heart of everything we do. Landgate employees are passionate about our customers and their needs. We have benchmarks for an excellent customer experience and have committed to these in our Customer Charter. We report weekly, quarterly and annually on our performance against these benchmarks, which revolve around wait times, response to feedback and system availability. We actively pursue opportunities to continuously improve through our integrated customer feedback system.
In addition to our service commitments, Landgate conducts monthly customer service research, reported quarterly.
This financial year, Landgate recorded 78 per cent of customers rating us eight, nine or 10 out of 10 for overall satisfaction. This result is reflective of ongoing improvements across people, processes and systems, which enhance customer service. This year, there were marked improvements in customer sentiment across key areas including customers feeling valued and meeting customer needs.
Our values define the culture of Landgate and highlight what’s important to us. They guide how we behave and interact with our customers, our people and our community, who are at the heart of everything we do. Our values are:
Commit and act
We do what we say we will do.
We take personal responsibility.
Dynamic and engaged
We are passionate, proud and enthusiastic.
We make it easy to do business with us.
Innovate and achieve
We think about tomorrow in what we do today.
We celebrate success.
Honest and true
We are supportive and respectful.
We communicate openly.