Our commitments

At Landgate we are committed to always improving our service.

Our promise to you

You can always expect:

  • prompt, timely and informed assistance
  • professional, courteous and practical advice
  • confidence in complaints handling and feedback
  • we will always try to provide you with workable solutions
  • open and honest communication
  • meeting special needs of our customers and staff.

Customer Service Charter

Landgate Customer Service Charter provides a framework for defining service delivery standards, the rights of customers, and how complaints from customers are handled. Please download our Customer Service Charter [PDF 0.3MB] for more details.

Feedback

Landgate is proud of the quality service we provide to all of our customers. Our feedback service is there for you to tell us what you think, and we welcome your ideas and suggestions as it helps us make essential improvements.

How to provide feedback

To give us feedback (compliment, suggestion or complaint) please complete our online feedback form.

You can also provide feedback by writing to us at:

Landgate feedback
PO Box 2222
Midland WA 6936

If you prefer, you can also lodge feedback by phone. Please call 1300 365 288.

For those who are hearing impaired please call:

TTY/voice calls 133 677
Speak and listen 1300 555 727
SMS relay +61 (0)423 677 767

Our feedback process will provide you with more details about this service.

System compatibility

Landgate has a range of applications with different system capabilities. Please refer to our system compatibility information for more details.

Diversity and inclusion

We pride ourselves on the diversity of our people and encourage Aboriginal Australians, young people, women, people from culturally diverse backgrounds and people with disability to apply for our positions.

Aboriginal Participation

Aspire is Landgate’s Aboriginal Economic Participation Strategy. Landgate values and recognises that Aboriginal knowledge, experience and perspectives enhance our business. Aspire focusses on making Landgate a more culturally aware organisation that provides meaningful employment opportunities and business partnerships with Aboriginal people. Contact us to find out more.

Disability and access

In our work to deliver ongoing business improvements to customers and develop strategic alliances, partnerships and innovation, we seek to effectively engage with business, government and the community.

To do this, we need to make sure our information, services and facilities are inclusive and accessible. Landgate's Draft Disability access and inclusion plan (DAIP) 2018–2022 is now open for comment. The plan outlines strategies to ensure Landgate provides an accessible and inclusive environment for all staff and customers. Landgate welcomes feedback by email: feedback@landgate.wa.gov.au post: Mandy Lawton, PO Box 222, Midland 6936, or phone (08) 92737373. Comments close 18 July 2018.

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This page was last updated on: 17 Sep 2018