Our commitments

At Landgate we are committed to always improving our service.

Our promise to you

You can always expect:

  • prompt, timely and informed assistance
  • professional, courteous and practical advice
  • confidence in complaints handling and feedback
  • we will always try to provide you with workable solutions
  • open and honest communication
  • meeting special needs of our customers and staff.

Customer Service Charter

Landgate Customer Service Charter provides a framework for defining service delivery standards, the rights of customers, and how complaints from customers are handled. Please download our Customer Service Charter [PDF 0.3MB] for more details.


Landgate is proud of the quality service we provide to all of our customers. Our feedback service is there for you to tell us what you think, and we welcome your ideas and suggestions as it helps us make essential improvements.

How to provide feedback

To give us feedback (compliment, suggestion or complaint) please complete our online feedback form.

You can also provide feedback by writing to us at:

Landgate feedback
PO Box 2222
Midland WA 6936

If you prefer, you can also lodge feedback by phone. Please call 1300 365 288.

For those who are hearing impaired please call:

TTY/voice calls 133 677
Speak and listen 1300 555 727
SMS relay +61 (0)423 677 767

Our feedback process will provide you with more details about this service.

System compatibility

Landgate has a range of applications with different system capabilities. Please refer to our system compatibility information for more details.

Diversity and inclusion

Landgate's Reconciliation Action Plan includes a range of strategies to improve the inclusion of Indigenous Australians in our workplace. It has been written by both Indigenous and non-Indigenous staff, in collaboration with the Department of Indigenous Affairs and Reconciliation Australia.

Aboriginal employment strategy

A key objective of the Reconciliation Action Plan is the employment of Aboriginal Australians. To this end Landgate has created the Aboriginal Employment Strategy. Also known as the 'WAARRM Strategy' as it is all about delivering meaningful employment and training opportunities for Aboriginal people.

Disability and access

In our work to deliver ongoing business improvements to customers and develop strategic alliances, partnerships and innovation, we seek to effectively engage with business, government and the community.

To do this, we need to make sure our information, services and facilities are inclusive and accessible. Landgate's Disability access and inclusion plan (DAIP) 2012–2017 outlines strategies to ensure Landgate provides an accessible and inclusive environment for all staff and customers.

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This page was last updated on: 25 Jan 2017