Significant issues & trends
A changing marketplace
The introduction of e-conveyancing has revolutionised the way property is transacted by enabling traditional manual property transactions to be completed electronically. This, together with the move to privatise land registry offices and the need for jurisdictions to replace ageing systems, is creating unprecedented levels of change in the sector, across Australia and internationally.
Landgate is driving activity to respond to opportunities that may emerge from this disruptive change. Work continues on building our new multi-tenanted cloud-based registration system, which will be completed by the end of 2016. The first in the world of its kind, the new system supports e-conveyancing and automates processes for both electronic and paper channels.
The creation of the new commercial entity, Advara, will allow us to pursue opportunities for the new system as the land registry sector continues to evolve. In addition, as e-conveyancing provides the enabler for further real property market reform, Landgate is supporting industry uptake of PEXA as a priority.
Government budget measures
The state economy is continuing to transition away from mining investment to a more diversified economy. Softer commodity prices are reducing government’s revenue base, creating a challenging financial environment and placing pressure on the delivery of government services. In response to this, the government continues to implement budget measures, such as the Workforce Renewal Policy, to contain expenditure and ensure the delivery of key services in the most efficient and effective way.
Landgate will continue to implement its business improvement program to enhance productivity and efficiency. In addition, it will seek to grow and diversify its revenue streams to ensure it continues to deliver returns to the government.
Property market outlook
A large proportion of Landgate’s revenue is dependent on the activity of the property market. This year, the WA property market has been significantly weaker than expected. With the softening of the economy and low consumer confidence, the outlook for the property market is predicted to remain subdued over the next few years.
Landgate is closely monitoring property market forecasts to ensure it is prepared for the future. It is also investigating opportunities to broaden revenue streams that can withstand property market fluctuations.
Advancements in technology, increasing automation and an ageing workforce will lead to a significant change in the profile of Landgate’s workforce in coming years.
To address these trends – and the changing needs of the business as it becomes more commercial – Landgate has begun implementing workforce reform. Along with improving capabilities through new roles and structures, Landgate has continued to implement new technology to automate business processes. It will also focus on alternative service delivery models to ensure services are delivered in the most efficient and effective way.
Identifying and capturing intellectual property, business rules and legal precedents is fundamental to addressing this issue, as is sourcing the right skills and capabilities in the future.
In addition, to improve the way we work into the future and create a more collaborative, productive, satisfying and efficient workplace, Landgate is moving to activity-based working. Activity-based working provides employees with a choice of settings for workplace activities, depending on where it is most suitable for them to complete their work. The decision follows extensive research and a desire for Landgate to retain its place in the Midland community.
An improved fit-out of its current Midland premises will optimise use of existing office space and enhance teamwork and business performance by providing a work environment that supports Landgate’s strategic and cultural imperatives.
Private sector partnerships
Landgate continues to explore opportunities to partner with the private sector to provide the authority’s services and data using jointly developed technology and intellectual property. Its new land registry system, developed in partnership with Ajilon, is an example of how Landgate has successfully collaborated by combining innovation with internal knowledge and industry expertise.
SPUR, Landgate’s location and innovation hub, will continue to leverage its reputation for cross-agency collaboration and leadership to provide an environment that connects the location, technology, education and investment sectors. SPUR will build relationships between government and industry, facilitate focused innovation and nurture the development of the location technology industry to benefit the government and community.
Commoditisation of information technology
Cloud infrastructure for delivering IT service solutions has become increasingly popular, resulting in a reduction of infrastructure and service delivery costs. Recognising these costs in financial reporting has the potential to impact the authority’s bottom line during transition, as new ‘software as a service’ costs are incurred and retiring systems are depreciated or written off.
A ‘greenfields’ reconstruction of Landgate’s core systems will provide a more flexible, responsive and cost-effective IT environment, using ‘as-a-service’ offerings as well as cloud technology. It also supports our engagement with PEXA and provides an opportunity for the automation and streamlining of business processes. In addition, it will provide the platform for future growth opportunities.
The WA public sector holds a vast array of data that is an important strategic asset. The state government has introduced an Open Data Policy to improve the management and use of the WA’s public sector data assets through greater release of appropriate and high value data to the public in ways that are easily discoverable and usable.
Landgate will implement and maintain the policy on behalf of the government, and will support other agencies in developing their own open data policies. This builds on Landgate’s success in increasing access to data through initiatives such as the Location Information Strategy, SLIP and Locate. Locate is WA’s innovative public mapping tool that provides access to Landgate’s aerial photography and property information, as well as roads, public transport routes, census data, schools, health facilities and much more.
Landgate manages the government’s online data portal (data.wa.gov.au) that provides a single, convenient point of access to open data in WA. We have also released a selection of Fundamental Land Information datasets that can now be accessed free of charge.
Increasing customer expectations
As customers and citizens become better informed and more active, they expect to be able to access services anywhere and at any time. They want personalised products and service offerings, and options for self-service. They expect their communications to be monitored and want quick and thorough responses, through their preferred channels.
Landgate has taken several measures through its business transformation program to improve the customer experience. As a result, customer satisfaction levels have increased this year.
In keeping with its values, Landgate will build on this success to ensure it keeps customers at the heart of everything we do. Our strong customer focus will drive improvements to our products and services to ensure Landgate anticipates and meets the expectations of our customers and the broader marketplace into the future.
Increasing demand for spatial information and services
The potential impact of climate change, significant natural weather events and natural disasters will increase the demand for authoritative, accessible spatial information and services.
Landgate provides spatial data and services to inform predictive modelling for bushfire spread simulation, assessing the impact of rising sea levels on property boundaries, and assisting emergency services management. For example, Landgate’s Aurora, FireWatch Pro and MyFireWatch systems deliver critical fire information to help inform planning and responses by emergency services.
Society is becoming increasingly conscious of the potentially devastating impact of significant weather events and natural disasters. As a result, the need and expectations for spatial information and services to inform pro-active and reactive strategies for these events will increase over time.