Our customers and stakeholders – enhancing value

Landgate is committed to the ongoing delivery of core public services and anticipating future demands and requirements. To ensure this takes place, the authority is innovatively transforming business systems and processes to deliver better services and improve efficiency. This allows capital and resources to be redirected to fulfil new business opportunities and needs.


On 25 May 2015, Landgate achieved a major milestone when its National Electronic Conveyancing System Implementation Project enabled transfers, caveats and withdrawal of caveats to join the suite of property transactions already available. Mortgages and discharge of mortgages were able to be lodged through the PEXA system in June 2014.

This marked the beginning of full functionality of electronic conveyancing in Western Australia with steady growth expected over the coming years. All members of the conveyancing industry can now access the new system.

e-Conveyancing will revolutionise the state’s property industry and help to fulfil the Council of Australian Government’s objective to achieve a ‘seamless national economy’.

It has reduced timeframes and improved the conveyancing process and productivity, as well as realising significant financial benefits to the state.

For people selling property, funds are now usually in their accounts within an hour of settlement. There are also fewer delays associated with settlements, as e-conveyancing reduces red tape associated with the land transaction process.

The estimated savings associated with e-conveyancing from 2011 to 2028 is expected to represent a financial benefit to Western Australia of about $80 million.

Strata Titles Act reform

Landgate is continuing to lead proposed reforms to Western Australia’s Strata Titles Act 1985. The reforms, expected to be legislated by the end of 2016, will ensure the state has a modern legislative and regulatory environment to better meet its future needs, particularly in light of population growth.

The Strata Titles Act 1985 is the primary legislation that facilitates the subdivision of land into strata scheme developments. Significant changes in the property market have taken place since the law was last amended in 1996. In particular, as the use of smaller lot size continues, there is an increased demand for strata lots as a preferred development option.

Extensive work was completed to refine the scope of the reform proposals to tenure, strata management, terminations, vendor disclosures and dispute resolution. This work was consolidated into a consultation paper released for public comment from October 2014 to February 2015.

The feedback was predominantly positive and constructive and was used to further refine the reform proposals. A draft submission is underway requesting permission to draft the bill. This will be provided to Cabinet by the end of 2015.

Strata titling is suitable for residential, commercial and industrial land use. It has gained acceptance in new and historic building renovation schemes and rural and resort developments.

These reforms will also consider the level and effectiveness of disclosure regimes. It is envisaged they will provide more flexible staged development procedures and layered schemes developments. These will allow multiple schemes in one building so that different uses can be managed.

The reforms will also provide benefits to residents and home owners, offering more affordable and liveable housing options and improved dispute resolution procedures.

Location Information Strategy (LIS) for WA

Landgate continues to successfully lead the implementation of the state’s $23 million LIS.

The strategy, which is carried out in collaboration with the Western Australian Land Information System (WALIS) community, enables and leverages location information to make planning and decision-making more timely and cost effective for government.

The key objective of the LIS, which commenced in 2012, is to minimize duplication so that location information is only collected once and is readily available to support government functions.


Aurora, the state’s bushfire spread simulation tool, won the Premier’s Award in the Revitalising the Regions category in November 2014. Aurora combines simulation technology developed by the University of Western Australia with Landgate’s FireWatch fire monitoring program to simulate the direction, intensity and rate of bushfire spread in near real-time. This provides the Department of Fire and Emergency Services (DFES) with an improved capability in responding to bushfires and advising regional communities of the potential impacts of active bushfires on life and property.

Landgate played an important role in the emergency planning for the Northcliffe and Lower Hotham bushfires in February 2015 by modifying the system to allow it to produce five-day fire-spread simulations. This allowed DFES to view the fire-spread predictions as hourly impact isochrones, providing critical information to assist in emergency decision-making.

Shared Location Information Platform (SLIP)

The new SLIP underpins the delivery of the LIS by enhancing the features of the previous platform to make access easier for all users.

Providing this single source of location information and avoiding costs associated with duplication across government has led to savings of more than $8 million between 2012 to 2014.

During the year a number of new services for imagery, local government and the land development industry were launched.

SLIP also underpinned the development of new and innovative business solutions such as the South West Native Title Settlement for the Department of Lands and the State Agreements and Major Projects Locator application for the Department of State Development.

In early 2015, Google announced that the content management system for the new SLIP (Google Maps Engine) will no longer be supported as of January 2016. This has impacted the timeframe for the completion of the redeveloped SLIP program. Landgate is investigating alternative options for a SLIP platform and the project has been extended by 12 months to allow for an update to the system.

Capture WA

The Capture WA program looks at the future location information needs of the state by delivering a coordinated approach to the capture of updated location information across Western Australia.

In 2014/15 a third round of high resolution aerial imagery for priority regional sites and updated high resolution satellite imagery was completed. The number of agencies participating in the program increased from 35 to 43 and the number of shared requests also increased from 450 to over 500 projects.

Regional and Urban Scenario Planning

The implementation of a scenario planning capability in Western Australia’s planning framework was delayed until late 2014 due to funding negotiations between Landgate, the Department of Planning, Treasury and the Department of Regional Development. The 2014/15 funding was transferred to the Department of Planning.

Progress has been made with Department of Planning to improve datasets required for scenario planning. The Department of Transport has also made significant progress by publishing priority datasets to the new SLIP, including a complete inventory of coastal infrastructure for Western Australia.

Benefits study

A study has found that the LIS has delivered up to $12 million worth of benefits across the public and private sectors. This work will continue in 2015/16 and benefits are expected to increase further as more agencies take advantage of the new SLIP’s capabilities and services.

The outcomes of this study will be used to form a proposal for the business case for the next stage of the LIS.

Location and Innovation Hub

A key component of the state’s LIS is Landgate’s commitment to creating a Location and Innovation Hub for Western Australia.

The role of the hub is to provide the leadership and supporting structures to derive greater value from existing location and innovation technology capabilities in the state and capitalise on emerging opportunities.

Following extensive research into other location and innovation hub-like entities around the globe, we have developed a blueprint to guide the implementation process. Formal implementation of the hub structure is planned for 2015/16.

Amendment to the Valuation of Land Act 1978

The Valuation of Land Amendment Act 2015 was approved by Cabinet in February 2015 and will come into effect on 1 July 2015. The act was amended to reflect changes to the definition of ‘unimproved value’ leading to a fairer and more consistent rating system.

The amendment was driven by the tiered annual rents and fees charged by the Department of Minerals and Petroleum for minerals, petroleum and geothermal exploration licences and permits. This had caused distortions amongst the unimproved values assessed for rating purposes.

Fairness and consistency have been restored to the unimproved values on the valuation roll, providing a more stable basis for determining rates.

New land registry system

The first release of Landgate’s New Land Registry platform went live on 15 June 2015. Part of the authority’s broader Transform program, the new platform supports Landgate’s goal to accelerate change through technology. Established on Landgate’s new cloud IT infrastructure, the platform will facilitate future delivery of various land registry services, including enhanced titling and plan management. The full rollout of this platform is scheduled for August 2015 to accommodate Landgate’s peak business periods.

New corporate website

Landgate launched its exciting new corporate website in March 2015.

The website was designed in consultation with customers and features a fresh new look, easier navigation and improved functionality.

It can be used with desktop, tablet and mobile devices and has intuitive online search tools to help users find content faster. Landgate still offers the same high-quality products, services and information. They are now available in a more user-friendly format.

Contact centre telephone system

Landgate’s customers can now enjoy an improved customer experience following the implementation of a new cloud-based telephone platform, known as AMCOM Cloud Collaboration.

The new system enables call flow management, call recording and appropriate routing of customer calls. Key performance measures show customer calls are already being answered faster and there is a reduction in call abandonment rates.

Customer Relationship Management

Landgate has an ongoing commitment to improving customer relationships. As part of this commitment, the authority recently implemented a new Customer Relationship Management system for high value customer service and sales areas.

Known as the CRM solution, it will become Landgate’s consolidated source of customer information. Over time it will deliver key benefits such as improved customer satisfaction, reduced customer effort and a more effective and efficient service.

This page was last updated on: 28 Jul 2018