Our business improvement – building our future
Landgate’s business improvement program, known as Transform, will generate greater efficiencies and new business prospects.
Transform – improving our business
Transform is Landgate’s business improvement program which drives the authority’s reform activities. Initiated in 2014, Transform involves implementing a series of improvements to ensure Landgate can deliver optimal value to its customers and shareholders.
Over the past 12 months, Transform has predominantly focused on system, process and workforce reforms across key parts of the organisation.
Transform also included a refresh of Landgate’s values, which were officially launched during the year. The new values will help build a high performance culture by defining how Landgate as an organisation, and its people, interact with customers, partners and colleagues.
Detailed operating model reviews were also undertaken to identify improvements across a number of business areas. These resulted in new roles and structures for approximately 20 per cent of Landgate’s workforce.
Efficiencies were also realised through a voluntary severance process. Importantly, new specialised capabilities were introduced for Landgate’s customer, people and culture and portfolio management functions. Collectively, these functions will drive greater customer focus, people performance and return on capital investment.
Another focus of Landgate’s business improvement program is the Know Your Customer program. As part of this program, foundation work for research into Landgate’s customer segments was completed, enabling a more detailed understanding of customer needs to support the newly implemented Customer Relationship Management system.
Transform – improving the registrations process
Registrations reform focuses on replacing legacy systems and associated business process improvement, as part of Landgate’s transition to a new IT environment.
During the year, significant progress was made in developing a new land registry system to replace the current ageing technology. This system will enable the manual registrations process for simple transactions to be automated, providing faster turnaround times for our customers.
The first release of Landgate’s new land registry system went live on 15 June 2015, with the first paper transaction successfully lodged, electronically examined and registered.
Established on Landgate’s cloud IT infrastructure, the system will allow for future delivery of various land registry services, including enhanced titling and plan management.
The full rollout of these title services is scheduled for August 2015 to accommodate Landgate’s peak business periods. Landgate is also investigating opportunities to leverage the system for use in other markets, following the rollout of national e-conveyancing.
As a result of the review of the Land Information Authority Act 2006 conducted in 2012, Landgate has modernised its pricing framework.
The Land Legislation Amendment Act 2015 and the Land Legislation Amendment (Taxing) Act 2015 were gazetted on 2 June 2015 to facilitate important reforms to Landgate’s pricing of regulated products and services.
These reforms will deliver fee certainty to consumers and provide a more sustainable and less volatile funding source by reducing the impact of property market fluctuations on Landgate.
They will also allow Landgate to use efficiency savings to:
- reduce the real cost of services to customers by limiting increases toregulated fees to the Consumer Price Index
- improve systems and services
- pay an increased dividend and a higher national tax equivalent to the state to support government expenditure in other areas
- invest in capital works programs or strategies under Landgate’s Strategic Development Plan.
A recipient of Landgate’s Innovation of the Year Award, the e-Valuation trial significantly reduced the reliance on paper and improved work processes.
The trial used mobile and cloud technology and new software for field-based valuation activities to improve the capture of property information.
The trial also improved the accuracy of data entry and reduced turnaround times by remotely accessing and transferring data.