It has been an active and successful year. Landgate is in good shape and this is reflected in our results. We are well-positioned to take advantage of potential opportunities that may arise.
Strata Titles Act reform
Landgate continues to lead proposed reforms to Western Australia’s Strata Titles Act 1985. The reforms, which are expected to be legislated by the end of 2016, will ensure the state has a modern legislative and regulatory environment to better meet its needs, particularly in light of future growth. The reform proposals were released for public comment from October 2014 to February 2015. The feedback received resulted in Landgate refining its reform proposals, which were well received by the Minister for Lands and key stakeholders. A draft submission is underway, requesting permission to draft the bill.
Business improvement program (Transform)
During the year, considerable progress was made in advancing our business improvement program, Transform. Landgate’s organisational values were refreshed and launched to engender an improved performance culture. System, process and workforce reforms were identified and implemented in a number of areas across the business, building greater efficiency and capability. In addition, Landgate began building a new registration system that will provide customers with a better service experience.
Landgate has been instrumental in establishing electronic conveyancing in Western Australia, processing the first electronic land transaction document through the e-conveyancing platform, PEXA, a year ago. This year, Landgate’s National Electronic Conveyancing System Implementation Project expanded the suite of property transactions able to be processed through PEXA to include transfers, caveats and withdrawal of caveats. This marked the first time a complete property transaction could take place electronically. Access to the new system was also made available to all members of the conveyancing industry.
Regulated fees reform (pricing reform)
Pricing reform legislation, approved by Parliament in April and gazetted in June, has paved the way for Landgate to modernise its approach to the way regulated products and services are priced. The reform enables the authority and the Western Australian community to benefit from savings made through business efficiencies. Benefits include fee certainty for customers over the next three years and a more sustainable funding source for Landgate by reducing the impact of property market fluctuations.
New IT Strategy enhances customer experience
Landgate adopted an IT Strategy that will deliver a greenfields replacement of the systems that support and deliver our products and services. It will also assist with the transformation of Landgate’s business. The new platforms are based on cloud services and are commercially available solutions to minimise cost and maximise productivity and customer value. Major transformation of core systems commenced in late 2014, including the launch of Landgate’s new website in March 2015.
Customer Relationship Management
Landgate is making good progress towards becoming a more customer focused business. A Customer Relationship Management system was implemented based on the authority’s Know Your Customer initiative. This new system will become the consolidated source of customer information at Landgate. It will help the authority better understand its customers and tailor services to their individual needs. Landgate staff and customers are also benefiting from new unified communications and collaboration platforms, which have improved call centre response times.
Location and Innovation Hub
The creation of a Location and Innovation Hub is a key component of the State Government’s Location Information Strategy (LIS). Led by Landgate, the hub builds on the earlier success of the LIS program by harnessing existing location technology capabilities and emerging technology trends to deliver greater economic and social benefits for the state. Landgate recently created a blueprint to guide the implementation of the Location and Innovation Hub in Western Australia, informed by widespread research on other hubs throughout the world.
Amendment to the Valuation of Land Act 1978
During the year, the Valuation of Land Amendment Act 2015 was passed by Parliament to reflect changes to the definition of ‘unimproved value’ applied to mining tenements and exploration permits. The amendment was necessary to reverse the excessive rises in unimproved values inadvertently caused by increases in rents and fees charged by the Department of Minerals and Petroleum. The legislation will come into effect from 1 July 2015.