System compatibility

  Windows operating system Mac operating system
  Internet Explorer 11 Firefox 51 (32 bit) Chrome 45 Edge 20 Safari 6
MyLandgate portal No issues No issues No issues No issues No issues
Land Enquiry (LEN) No issues No issues No issues No issues No issues
Electronic Advice of Sale (EAS2) No issues No issues No issues No issues No issues
Region Scheme Certificate (RSCS) No issues No issues No issues No issues No issues
MyLandgate Map Viewer One or more issues One or more issues Issues prevent this system from loading Issues prevent this system from loading Issues prevent this system from loading
New Map Viewer One or more issues No issues Issues prevent this system from loadingIssues prevent this system from loading No issues
WA Atlas No issues No issues Issues prevent this system from loadingIssues prevent this system from loading No issues
Shopfront Products No issues No issues No issues No issues No issues
Address Verification Service No issues No issues No issues No issues No issues
Broker Service No issues No issues No issues No issues No issues
DFES Emergency Services (ESL) No issues No issues No issues No issues No issues
ePlan Lodgement No issues No issues No issues No issues No issues
Online Geographic Names No issues No issues No issues No issues No issues

Issues log

MyLandgate Map Viewer

Operating system Browser Issue Workaround
Windows 7, 8 & 10 Internet Explorer Print tool - 'Print View' button displays blank page when selected Within the broken image link page, right click on the page and 'View source'

Copy the file path starting from 'file' and ending with 'png'

Paste it in the URL box

Image will appear.
Windows 7, 8 & 10 Firefox Print tool - 'Print View' button displays blank page when selected Right click on the broken image icon

Select 'Copy image location'

Paste it in the URL box

Image will appear.
Windows 10EdgeMyLandgate Map Viewer is not available in Microsoft Edge browser as it does not support plug-ins.MyLandgate Map Viewer can still be accessed via other supported browsers; Internet Explorer and Firefox.
Windows 7, 8 & 10 and Mac Chrome MyLandgate Map Viewer is no longer available in Google Chrome browser. As of September 2015 Google no longer supports plug-ins.MyLandgate Map Viewer can still be accessed via other supported browsers; Internet Explorer, Safari and Firefox.
Mac Safari 6 Application does not load when launched. ERDAS web plug in is not supported by Apple Mac as it is a Microsoft application. No workaround available.

New Map Viewer

Operating system Browser Issue Workaround
Windows 7 Internet Explorer 11 'Java Plug in required' message is prompted throughout use of the application. Select 'Cancel' to continue using New Map Viewer application.
Windows 10EdgeNew Map Viewer is not available in Microsoft Edge browser as it does not support plug-ins.MyLandgate Map Viewer can still be accessed via other supported browsers; Internet Explorer and Firefox.
Windows 7, 8 & 10 and MacChromeNew Map Viewer is no longer available in Google Chrome browser. As of September 2015 Google no longer supports plug-ins.MyLandgate Map Viewer can still be accessed via other supported browsers; Internet Explorer, Safari and Firefox.

WA Atlas

Operating system Browser Issue Workaround
Windows 7 Internet Explorer 11 'Java Plug in required' message is prompted throughout the use of the application.  Select 'Cancel' to continue using WA Atlas application.
Windows 10EdgeWA Atlas is not available in Microsoft Edge browser as it does not support plug-ins.MyLandgate Map Viewer can still be accessed via other supported browsers; Internet Explorer and Firefox.
Windows 7, 8 & 10 and MacChromeWA Atlas is no longer available in Google Chrome browser. As of September 2015 Google no longer supports plug-ins.MyLandgate Map Viewer can still be accessed via other supported browsers; Internet Explorer, Safari and Firefox.

Scheduled maintenance

Customers please note that Landgate performs system upgrades and maintenance on a regular basis. During these times some or all services may be unavailable, however Landgate will provide customers with details about which products or services are temporarily unavailable.

Our current scheduled maintenance times are:

  • application changes are undertaken on Wednesdays from 5pm to 12am
  • network/infrastructure changes are undertaken on Tuesdays from 5pm to 12am.

This page was last updated on: 04 Apr 2017